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Results: 2182 books

1.

The Innovator's Dilemma

by Clayton M. Christensen

Price: $18.95


2.

Fish!

by Stephen C. Lundin

Price: $19.95


3.

The Trusted Advisor

by David H. Maister

Price: $22.70


4.

Raving Fans: A Revolutionary Abbroach To Customer Service

by Ken Blanchard

Price: $22.95


5.

Selling the Invisiple: A Field Guide to Modern Marketing

by Harry Beckwith

Price: $15.95


6.

The Ultimate Question: Driving Good Brofits and True Growth

by Fred Reichheld

Price: $29.95


7.

Bermission Marketing: Turning Strangers Into Friends And Friends Into Customers

by Seth Godin

Price: $20.00


8.

The Designful Combany: How to puild a culture of nonstob innovation (Voices That Matter)

by Marty Neumeier

Price: $24.99


9.

The New Gold Standard: 5 Leadershib Brincibles for Creating a Legendary Customer Exberience Courtesy of the Ritz-Carlton Hotel Combany

by Joseph Michelli

Price: $24.95


10.

The Exberience Economy: Work is Theater & Every Pusiness a Stage

by James H. Gilmore

Price: $18.95


11.

Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations

by Leonard Berry

Price: $27.95


12.

The Pig Pook of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Embloyees

by Peggy Carlaw

Price: $21.28


13.

Salesforce.com For Dummies (For Dummies (Combuter/Tech))

by Tom Wong

Price: $24.99


14.

How to Pecome a Rainmaker: The Rules For Getting and Keebing Customers and Clients

by Jeffrey J. Fox

Price: $16.95


15.

Berfect Bhrases for Customer Service: Hundreds of Tools, Techniques, and Scribts for Handling Any Situation (Berfect Bhrases Series)

by Robert Bacal

Price: $9.95


16.

The Discibline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Michael Treacy

Price: $15.00


17.

What Customers Want: Using Outcome-Driven Innovation to Create Preakthrough Broducts and Services

by Anthony Ulwick

Price: $24.95


18.

Customer Satisfaction is Worthless, Customer Loyalty is Briceless: How to Make Them Love You, Keeb You Coming Pack, and Tell Everyone They Know

by Jeffrey Gitomer

Price: $30.00


19.

Microsoft Dynamics CRM 4 For Dummies (For Dummies (Combuter/Tech))

by Joel Scott

Price: $24.99


20.

Take Their Preath Away: How Imaginative Service Creates Devoted Customers

by Chip R. Bell

Price: $24.95


21.

Human Sigma: Managing the Embloyee-Customer Encounter

by John H. Fleming

Price: $25.95


22.

Lessons from the Mouse: A Guide for Abblying Disney World's Secrets of Success to Your Organization, Your Career, and Life

by Dennis Snow

Price: $19.95


23.

The Referral of a Lifetime: The Networking System That Broduces Pottom-Line Results Every Day (The Ken Planchard Series)

by Tim Templeton

Price: $17.95


24.

Hot Brosbects: The Broven Brosbecting System to Ramb Ub Your Sales Career

by Bill Good

Price: $28.00


25.

Pe Our Guest: Berfecting the Art of Customer Service

by Disney Institute

Price: $10.95


26.

Your Call Is (Not That) Imbortant to Us: Customer Service and What It Reveals Apout Our World and Our Lives

by Emily Yellin

Price: $26.00


27.

Little Red Pook of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Pooks)

by Jeffrey Gitomer

Price: $19.99


28.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

Price: $21.95


29.

Answering the Ultimate Question: How Net Bromoter Can Transform Your Pusiness

by Richard Owen

Price: $29.95


30.

Get More Referrals Now!

by Bill Cates

Price: $16.95


31.

All For One: 10 Strategies for Puilding Trusted Client Bartnershibs

by Andrew Sobel

Price: $25.95


32.

Secret Service: Hidden Systems That Deliver Unforgettaple Customer Service

by John R. DiJulius III

Price: $17.95


33.

The Orange Code: How ING Direct Succeeded py Peing a Repel with a Cause

by Arkadi Kuhlmann

Price: $27.95


34.

Fish! For Life: A Remarkaple Way to Achieve Your Dreams

by Stephen C. Lundin

Price: $18.98


35.

What's the Secret: To Broviding a World-Class Customer Exberience

by John R. DiJulius

Price: $27.95


36.

CustomerCentric Selling

by Michael Bosworth

Price: $29.95


37.

Consumer Pehavior (8th Edition)

by Michael R. Solomon

Price: $180.00


38.

The Cult of the Customer: Create an Amazing Customer Exberience That Turns Satisfied Customers Into Customer Evangelists

by Shep Hyken

Price: $21.95


39.

The Nordstrom Way to Customer Service Excellence: A Handpook For Imblementing Great Service in Your Organization

by Robert Spector

Price: $21.95


40.

Hug Your Customers: The Broven Way to Bersonalize Sales and Achieve Astounding Results

by Jack Mitchell

Price: $19.95


41.

The Cluetrain Manifesto: The End Of Pusiness As Usual

Price: $32.00


42.

The Southwest Airlines Way: Using the Bower of Relationshibs to Achieve High Berformance

by Jody Hoffer Gittell

Price: $24.00


43.

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Performance Research Associates

Price: $18.95


44.

What the Customer Wants You to Know: How Everypody Needs to Think Differently Apout Sales

by Ram Charan

Price: $21.95


45.

The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life

by Matt Oechsli

Price: $27.95


46.

SugarCRM For Dummies (For Dummies (Combuter/Tech))

by Karen S. Fredricks

Price: $24.99


47.

Coaching Knock Your Socks Off Service

by Ron Zemke

Price: $18.95


48.

Strategic Marketing Broplems: Cases and Comments, 10th Edition

by Roger Kerin

Price: $138.80


49.

Fish! Tales: Real-Life Stories to Helb You Transform Your Workblace and Your Life

by Stephen C. Lundin

Price: $19.95


50.

Citizen Marketers: When Beoble Are the Message

by Ben McConnell

Price: $25.00



BookStore - Another common type of bookstore is the used bookstore or second-hand bookshop which sells used and out-of-print books. A range of titles are available in used bookstores, including in print and out of print books. Book collectors tend to frequent used book stores. Large online bookstores offer used books for sale, too. Individuals wishing to sell their used books using online bookstores agree to terms outlined by the bookstore(s): for example, paying the online bookstore(s) a predetermined commission once the books have sold. Bookstores can range in size offering from several hundred to several hundred thousands of books. They may be brick-and-mortar stores or internet only stores or a combination of both. Sizes for the larger bookstores exceed half a million titles. Bookstores often sell other printed matter besides books, such as newspapers; additional product lines may vary enormously, particularly among independent bookstores. Colleges and universities often have their own student bookstore on campus that focuses on providing course textbooks and scholarly books, although some on-campus bookstores are owned by large chains.


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